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One non-mail complaint: databases are assigned to different servers semi-randomly.

The webmail interface, while functional, is annoying.

Incoming mail has been delayed by an hour or so a couple of times recently.

(Although you can set up incoming-mail forwarding under whatever name you want.)

Mail-only accounts can't have user-defined names.

To such a degree that I'm still running mailing lists on my own machines at home.

Mailman mailing listserver addressing is annoying and convoluted.

Pretty much my only complaints are all email-related. Posted by nakedcodemonkey at 5:52 PM on January 5, 2006

DH has a generous MBG period (91 days?), so if your site isn't mission critical you can at least give them a test drive at little risk. There was also a deal-breaker incident recently in which they messed up a client's DNS very badly and were very slow to respond.Ĭlearly there are lots of customers whose can attest that their uptime and service experience has been quite different, so hopefully the odds are in your favor. My other ISPs have always given several days forewarning of scheduled maintenance, and selected a time in the wee hours of a weekend morning to minimize the effect. I so wanted to believe it was just temporary growing pains, but the reality is that the situation has not improved.ĭH also periodically does 'scheduled maintenance' in the middle of work day (we're in the same time zone), on a couple hours' notice, usually announcing it right *after* my service has already gone down. It's a shame, because they really do have an attractive package in many other respects. I've never experienced such poor downtime anywhere else, and have had to reluctantly give up and start migrating the sites elsewhere.

The new outage verification feature does at least agree that my service has been known to be down for a half hour or more before I logged into their control panel to report it. DH has shown little interest in the downtime reports in the past, and virtually none of my outages get acknowledged in their public reports. My sites are spread across 3 different accounts running on 3 different servers, so it's not just one bad machine at fault. At least once a month, mail goes out for several hours. I've kept uptime monitors on HTTP and SMTP since last spring, and can confirm that outages of 15-40 minutes at a time happen consistently at least once a week and more often around 6-8 times per week. Sometime last winter, my DH sites and mail started having outages on a startlingly regular basis. Posted by moift at 2:58 PM on January 5, 2006

That's not to say that it's a pyramid scheme though, as there's no impending collapse because its worth isn't contingent on propagating the discount codes and there is an actual value service exchange.Ĭompare a free ipod referral scheme: no actual value service exchange, just entry into the workings of the referral system, which in itself is useless to you if you don't propagate your referral code.

So, they do get people to market for them and it is possible people who come with discount codes in hand are not being totally 100% forthright about how dreamhost is the greatest thing ever and and if you sign up with code x it's only so much sweeter. Then, when someone signs up with your code you get the difference between the value of your discount and the max value. You can get people certain bonuses adding up to not more than the amount they are willing to discount in total. The 'pyramid scheme' accusation probably comes from the ability of current dreamhost customers to build customized referral codes. Posted by mikewas at 2:35 PM on January 5, 2006

I don't expect to change that anytime soon. I've been a Dreamhost customer since January of 2001.

In terms of dollars for service, I get a great deal. If 99.9999999% uptime isn't mission critical, you may not even notice it. The downtme problem, well, their stats seem pretty good and they claim that the outages are usually caused by external factors. My experiences with other installs have been occasionally frustrating.

If you use their one-click installations for WordPress, wiki packages, phpBB, and so on, the upgrade problem goes away because they actively support those packages.

The few expections are when they have strange outages in the middle of the day or when they upgrade something that breaks a software package (Movable Type, a wiki, etc.) that I had been using. I do not currently, and never have, participated in their affiliate referral program. I am a Dreamhost customer for personal web and email hosting.

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